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Return & Exchange Policy

Returns


You may return your unused product within 30 days of its purchase date.

A full refund will be returned to your credit card within 7-14 days of our team receiving and inspecting your product.

To request an exchange or return please contact Support@Tuxy.co.

Tuxy will happily waive the cost of shipping your new product to you.


Xmas exemption: Items being purchased as a Christmas gift have a 30-day window after Christmas (December 25th) for exchanges and returns. Items which pass the 30 days will no longer be eligible for a return/exchange

To be eligible for a return, your item must be new and unused in original condition. It must also be in the original packaging and include the Tuxy Utility bag and all tags. The item must be inspected by our staff before any exchange or return is issued.

 

To complete your return, we require a receipt, order number or proof of purchase or have an RA# (Return authorization # that has been issued by a company representative.)


Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for refund or returns.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are not refundable. If you receive a refund, the entire original payment (at time of purchase) will be refunded


Depending on where you live, the time it may take for your exchanged product to reach you may vary.


You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.




Refunds (if applicable)


Once your return is received and inspected we will notify you and your refund will be processed,  a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for refund or returns. We will notify you of the approval or rejection of your refund once the product has been inspected.


 

Exchanges

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include the Tuxy Utility bag and all tags.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are not refundable.



Warranty


We only replace items with manufactures defects and must be inspected by our quality control team. If they are deemed defective we will replace the item or issue a refund. The manufactures defects are in place for 30 days of purchase for our Apparel and One(1) year for our technical outerwear. Regular wear and tear or damages are not covered under warranty  


You will be responsible for paying for your own shipping costs for returning your item for inspection. Shipping costs are not refundable although we will pay to ship you the replacement item or refund you the entire original purchase price if a refund is desired.