FAQ
Can I return my products for an exchange, refund or gift card?
You may exchange/return your unused product within 30 days of receipt. Please see our Exchange/Return Policy here to understand more and get started.
Can I cancel my order?
We aim to get you suited up as soon as possible, which is why our team works tirelessly to make sure all orders get shipped out as fast. If you'd like to cancel, reach out to us at support@tuxy.co shortly after ordering. We sometimes have the chance to cancel your order, but we make no guarantees. If we can't catch it before it's shipped out, we can help you with a return for exchange or refund.
What size should I get?
Are you struggling to find the right fit for your Tuxy? No need to worry we got you covered. We've created a couple of handy size guides for you to checkout below, and be sure to try the Fit Selector on each product page. Tuxy is a slim fit, so if you prefer more room be sure to size up! We have a fit guide for the general Tuxy suits here, and another fit guide for the Storm suits here. We understand shopping for a Tuxy can be tricky. A good rule of thumb can be going with the same hoodie size you’d typically wear.
What about international orders?
Tuxy is not responsible for any additional charges such as (duties/taxes) when your parcel arrives to the destination country. We urge all customers to do proper research with their countries Customs Bureau on any possible additional fees that may incur. Duties and taxes will apply if you are outside of Canada or the US.
What happens if my shipment is lost in transit or stolen from my porch?
Tuxy is not responsible for any lost or stolen items, however if you believe your item has been lost please reach out to us at support@tuxy.co to get assistance and we'll do our best to help investigate. We suggest waiting 5-7 days as shipping carriers sometimes experience delays or incorrect tracking data, and we also suggest getting in touch with carriers directly first.
How do you use the bathroom in a TUXY?
The #1 question asked by thousands. There’s a fly pee zip in the front for stand up jobs. For any sit down job, it’s a stripdown affair. If you do have to go potty in your Tuxy, we recommend you tie the sleeves around the front of your waist and then pull down, if you want to avoid floor contact.
How do I join your team?
We love our supporters and we’re always looking for like-minded individuals to join our global team of Tuxy Ambassadors. If you wish to share your Social handles with us, we will make sure to add those to the list of potential ambassadors that fit our brand. Submit a request to ambassador@tuxy.co.
We do repost from our community so feel free to tag us @tuxysuit or use our tribe hashtags #tuxy, #tuxyvibe #tuxysuit
