Return & Exchange Policy
ALL RETURNS ARE SUBJECT TO INSPECTION.
All products returned will go through an inspection process before we complete your return request. If any products are sent back damaged by the user (dirt, stains, smells, rips, etc.), your exchange or refund return claim will be switched to non-refundable credit which can be used on our shop. Returns are inspected within 14 business days of arriving back at the warehouse. This window can increase to 21 business days during high volume seasons. Tuxy will not accept any COD's or courier deliveries. All items (except hats) are eligible to return within 30 days from the time it was shipped, however second time returns (returns for an item that has already been exchanged) are not accepted. To be eligible for the return outcome you desire, your return must;
- not be washed
- not have any stains or smells
- not have hair or lint
Please note if you paid an original shipping cost, it is non-refundable. If an item is returned and deemed damaged based on the above criteria, your return claim will be switched to a non-refundable gift card.
Exchanges/Credits
Need to get a sized swapped or want to return for credit? No worries, we got you covered! Please click the button below to get started, and be sure to read the details at the top of the page before proceeding. Do not use this link if your item is defective, instead please see the Warranty/Defects section below.
Please note for any returns, the customer is responsible for purchasing a return shipping label and sending it back to the address provided. Please use the link below to initiate your return claim and receive your pre-paid shipping label and instructions on returning your item(s). Once you have returned an item for an exchange and received your exchange order with the new item(s), you cannot return that new order for any outcome.
Refunds
We're sorry to hear the Tuxy wasn't for you, but no hard feelings! Please pass along any feedback so we can make our products better.
Please note, if you are returning your item for a refund your original shipping costs cannot be refunded and the cost of shipping your returned item will be deducted from your overall refund amount.
To get started with a return, please click the button below, and be sure to read the details at the top of the page before proceeding. Do not use this link if your item is defective, instead please see the Warranty/Defects section below.
Please use the link below to initiate your return claim and receive your pre-paid shipping label and instructions on returning your item(s).
Warranty/Defects
Sorry to hear you have an issue with your Tuxy, let's this fixed up and have you suited up again in no time! For any manufacturer defects, you have 30 days to submit a warranty claim (for all items except Storm suit, where you have 1 year). To request a replacement for a defective suit, please reach out to us at support@tuxy.co to begin the process.
All returns due to defect must be inspected by our quality control team. If they are deemed defective we will replace the item. Regular wear and tear, damages, or issues due to not following care instructions are not covered under warranty.
Your return will be processed and inspected within 14-21 business days of arriving back at our warehouse.
Price Matching
Price matching is only valid for 14 days from the date of purchase. Tuxy will honour any price difference shown on site, for the difference in discount percentage. No coupon stacking (e.g. purchased at 10%, new sale is 15%, so we will honour an additional 5% discount on your order). Our price matching policy does not apply to our Black Friday or Cyber Monday sales.
Holiday Returns
We know you might want to gift a Tuxy to someone in your life for the holidays, which is why any purchases made from October 15th to December 1st will have an extended window to return by January 7th for store credit or an exchange. Purchases made outside of this window will have the standard return window, no exceptions. If you have purchased within the window of October 15th and December 1st and wish to return for a refund, the standard 30 day window will apply. No exceptions will be made to this policy.
Promo Code Policy
We reserve the right to give final word on the ability to combine or stack discounts. Not all promo codes can be stacked, and we run some promotions that supersede existing promo codes.
