Fulfillment & Shipping
How long do orders take to be packaged and shipped?
All orders placed are fulfilled within 3 business days (this can increase to 5 business days during high volume seasons). Customers have the option of selecting from multiple shipping options at the time of checkout, and these shipping options state the number of business days to expect the order delivered within. Tuxy is not responsible for any delays due to the carrier or customs, and we are not responsible for any lost or stolen packages. We offer shipping protection for a small fee for customers to add on to their orders at checkout to protect your shipment from loss, damage or theft. We encourage customers to purchase this protection to insure their package.
Do you ship internationally?
We have 2 fulfillment locations to serve our customers across US, Canada, Australia, New Zealand, EU and UK. We ship all across Canada from this website, and we also ship to the US and internationally from https://www.tuxy.co/.
It is the customers responsibility to ensure the correct address is input at the time of checkout. We cannot guarantee the ability to cancel or reroute a shipment after the order has been fulfilled. Tuxy is not responsible for any packages that we cannot cancel or reroute and is not responsible for ensuring a replacement is sent if an incorrect address was provided upon checkout.
It is also the responsibility of the customer to ensure the correct item is ordered upon checkout. We cannot guarantee the ability to edit or cancel an order before it ships. If you need an edit or cancellation made to your order but it has already shipped by the time we respond, you will need to instead return the item for an exchange or refund after you receive the order.