Navidium Shipping Protection
How do I go to the bathroom in a Tuxy?
For the men’s Tuxy Suits there is a front zipper fly, but otherwise it’s a stripdown affair! We recommend unzipping and tying the arms around the front of your waist before pulling your Tuxy down.
How do I care for my Tuxy Suit?
All suits should be machine washed in cold water and hung to dry. To prevent any pilling on your suit, it should be washed with a gentle detergent in a smaller load of laundry.
How do I choose the right size?
In order to make sure you’re selecting the right size, we suggest measuring yourself and using our Fit Selector tool near the size selector on the product page. You can also look at the model comparisons on this page here. Tuxy Suits run slim so we recommend sizing up for comfort!
What is your return policy?
Your order can be returned up to 30 days after it is delivered using our easy self-serve return portal. Please review the full policy here: https://www.ca.tuxy.co/pages/policy
How can I reach out to Tuxy support?
You can use the chat widget on our website to reach us, email us at support@tuxy.co, call our voicemail-to-text line at +1-855-507-1922, or message us on Facebook or Instagram at @tuxysuit.
We offer multiple shipping options depending on region, including Economy Shipping, Standard Shipping, and Priority Shipping. We also offer optional shipping insurance for a small fee, which insures your package in case it is lost or stolen.
How long do orders take to be packaged and shipped?
Orders take 1-3 business days to be processed before being shipped. Once shipped, the timeline will depend on which shipping service you select. You can expect to receive your order within 7-14 days if you select the Standard Shipping option for shipments within Canada.
Do you ship internationally?
We ship all across Canada from this website, and we also ship to the US and internationally from https://www.tuxy.co/.
